I bought Aqua rank and never got it.

Dear Noobcraft, your server is great but I am having a problem, I am here because I have been waiting for a while and haven't got my aqua rank, I have bought two aqua ranks total, and I haven't got ether I have been waiting for one since Christmas and the other from 5/11/19. I been waiting for so long and would like some help and get my aqua rank very soon!
Your friend,

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